Frequently Asked Questions
Everything you need to know about shopping with Ro&Zo.
How long does shipping take?
Standard delivery typically takes 3-5 business days, while express shipping options are available for delivery within 1-2 business days.
What is your return policy?
We offer a 28-day return window from the date of receipt. Items must be unworn, in their original condition, and with all Ro&Zo tags still attached.
How do I find the right size?
Each product page features a detailed size guide. We design our collections to be true to size, but if you are between sizes, we generally recommend sizing up for a more relaxed fit.
Do you offer international shipping?
Yes, we ship to a wide range of international destinations. Shipping costs and delivery timeframes will be calculated at checkout based on your location.
Can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link so you can follow your parcel's journey.
What payment methods do you accept?
We accept all major credit and debit cards, as well as PayPal, Apple Pay, and Klarna for flexible payment options.